Privacy Policy

Polar Pest & Termite (operated by Polar Pest Pty Ltd, ABN 45 614 129 887, located at U 401 7 Maitland Place, Norwest, NSW, Australia 2153) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website (polarpest.com.au), or communications.

What Information We Collect

We collect information you provide directly, such as when you book a service, contact us, or sign up for our newsletter. This may include:

  • Personal details: Name, email address, phone number, and postal address.

  • Service-related data: Property address, service requests, and notes about pest control needs.

  • Website data: IP address, browser type, and pages visited, collected via cookies or analytics tools (e.g., Google Analytics).

How We Use Your Information

We use your information to:

  • Provide and manage pest control services.

  • Communicate with you about bookings, updates, or promotions (e.g., newsletters, if you opt in).

  • Improve our website and services through analytics.

  • Comply with legal obligations, such as record-keeping or responding to authorities.

Sharing Your Information

We only share your data when necessary:

  • Service providers: Trusted third parties (e.g., payment processors, email platforms like Zoho, or analytics tools) who follow strict privacy standards.

  • Legal requirements: If required by law or to protect our rights.

  • Partners: With your consent, like our partnership with Secure Finance for home loan offers.

We never sell your personal data.

How We Protect Your Data

We use industry-standard measures, including:

  • Encryption for data transmission (e.g., SSL on our website).

  • Secure storage on password-protected systems.

  • Regular reviews to ensure compliance with privacy laws.

Data is retained only as long as needed for services or legal requirements, then securely deleted.

Your Rights

Under laws like GDPR and CCPA, you can:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Request details about how your data is used.

To exercise these rights, contact us (details below).

Cookies and Tracking

Our website uses cookies to improve your experience and analyze usage. You can manage cookie preferences via your browser settings. For details, contact us.

Third-Party Services

We use tools like Google Analytics and Zoho Campaigns, which may collect data under their own privacy policies. We ensure these partners comply with applicable laws.

Contact Us

For questions or to exercise your rights, reach us at:

  • Email: admin@polarpest.com.au

  • Phone: 1300 2777 00

  • Address: U 401 7 Maitland Place, Norwest, NSW, Australia, 2153

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here, and we’ll notify you of significant changes via email or our website. Last updated: September 11, 2025.